The procedure for calibration or repair service is as follows:


1. Get a Service number from the FAL Calibration Center. 

  • You may get a service number quickly by emailing calibration.fal@sg.fujikura.com. 
    You will receive a reply with a ticket number similar to below:
    Ticket: https://calibration.freshdesk.com/helpdesk/tickets/###*
    *Where ### is your ticket number, also known as service number, SR#, etc.
  • You may also get a service number from a FAL representative directly, but this may be slower than the above option.

2. Send the unit to the FAL Calibration Center, with the service number ### quoted on the package. Address it to:


Company Name:

Fujikura Asia Limited


Address:

ATTN FCC - ###*

438A Alexandra Road, #08-03 Blk A

Alexandra Technopark

Singapore 119967


*where ### is your ticket number

This is at your own cost.


3. The unit will be inspected and diagnostic tests performed. No software upgrade is performed unless specifically requested.


4. a. From here, if no repairs are required, we will quote you accordingly for calibration service. Once accepted, we will proceeding with calibration of the unit.

    b. If repairs are required, repair cost will be quoted, in addition to the calibration if requested, and we will proceed upon acceptance.


5. Calibration-only service would typically take less then 5 business days, repairs may lengthen the process.


6. Return shipment will be at your own cost.