The procedure for repair service is as follows:


Contact calibration.fal@sg.fujikura.com with a description of your issue.
Depending on the problem it may require repairs at the AFL Belmont facility in the USA.

Once it is determined that service at the FCC is possible:


1. Get a Service number from the FAL Calibration Center. 

  • You may get a service number quickly by emailing calibration.fal@sg.fujikura.com. 
    You will receive a reply with a ticket number similar to below:
    Ticket: https://calibration.freshdesk.com/helpdesk/tickets/###*
    *Where ### is your ticket number, also known as service number, SR#, etc.
    If you have already emailed calibration.fal@sg.fujikura.com, you may already have a ticket number.

  • You may also get a service number from a FAL representative directly, but this may be slower than the above option.


2. Send the unit to the FAL Calibration Center, with the service number ### quoted on the package. Address it to:


Company Name:

Fujikura Asia Limited


Address:

ATTN FCC - ###*

438A Alexandra Road, #08-03 Blk A

Alexandra Technopark

Singapore 119967


*where ### is your ticket number

This is at your own cost.


3. The unit will be inspected and diagnostic tests performed. No software upgrade is performed unless specifically requested.


4. Repair cost will be quoted, in addition to the calibration service. We will proceed upon acceptance.


5. Repairs service turnaround time may vary from 5 business days to up to a month.


6. Return shipment will be at your own cost.